Our system is amazing, how can we keep it that way?

Technophobe’s founding ethos is, as always, to make high-performance technology as simple as possible for our customers. For this, we offer an unbeatable After Sales service and two levels of rolling service contracts to safeguard the continued smooth running of our client's systems. Whether you experience just a small glitch or something worse, rest easy – Technophobe are always on hand to put this right. Our installed systems all come with a 12-month labour warranty
on top of the component manufacturer warranty. After this, we recommend taking out a Service Contract which will guarantee you technical support when it is most needed, any time, any day. On top of that, we offer complimentary preventative maintenance, discounted labour rates and discounted upgrades.

90% of issues can be fixed remotely, what can be fixed?

  • Unresponsive audio/video sources

  • Programming bugs

  • Automation glitches

  • Control system crashes

  • WiFi connection woes

  • Internet connection problems

What services are included?

What can’t be fixed remotely?

  • Line faults on broadband/telephone lines

  • Account issues with Sky, Netflix, Apple etc…

  • Developer incompatible third-party apps

  • Plumbing, damaged cables, burnt dinner, incontinent pets, or moody teenagers

  • 24/7 Chat, email, and help desk support

  • 24/7 Phone support - for Elite clients only

  • Priority on-site response

  • Proactive monitoring

  • Reactive remote repair

  • Discounted system upgrades

  • Software/firmware upgrades

  • Complimentary preventative maintenance visits

  • Internet connectivity monitoring

  • Automatic fault alerts

  • Hardware purchase/setup may be required


Alpha Service
Beta Service
Gamma Service
No Support
Top priority for full piece of mind
Discounted labour and upgrades		 24/7 support for complete cover
Discounted labour and upgrades		 24/7 support for complete cover
Discounted labour and upgrades		 Standard hourly rate
No Discounts

Image Image Gamma

Remote Support

24hr Phone Support
Yes
No
No
No

24hr Email/Ticket Support
Yes
Yes
Yes 		No

Typical Wait Time 		30 minutes
30 Minutes
30 Minutes
24 - 72 Hours

Remote Support Hourly Rate 		Free -
telephone and email
Free -
email only
Free -
email only		 £95* /Hour

On-Site Support

Typical Wait Time 		24-48 Hours 2-5 Days 2-5 Days
1-4 Weeks

On-Site Support Hourly Rate
£85* - Discounted
No call out fee (1st hour free)
£95* - Discounted
£95 call out fee (inc 1st hour)
£115* - Discounted
£120 call out fee (inc 1st hour)
£135*
£150 call out fee (inc 1st hour)

Preventative Maintainance &
Servicing
Bi-Annually		 Annually None None
£175 £105 £65 £0
per month per month per month per month
All prices including VAT All prices include VAT All prices include VAT All prices include VAT

*Labour Rates

Normal hourly labour rate - £135 per hour

Alpha Service discounted hourly labour rate - £85 per hour

Beta Service discounted hourly labour rate - £95 per hour

Gamma Service discounted hourly labour rate - £115per hour

Capped daily charge - £550 for subscription customers

Evening and weekend rates - 1.5x the above

On-Site call-outs and service calls are provided between 9am - 5:00pm Monday to Friday

Work outside of normal business hours (i.e. weekends, bank holidays) is possible, subject to engineer availability - charged at Evening and Weekend rates as above.

All prices are inclusive of VAT